Support Services
Support Services
Many businesses today rely on technology to run their operations as efficiently as possible, on a day-to-day basis and with technology, comes the necessity of having support to resolve issues as quickly as possible to ensure minimum downtime on their hardware and software.
Without curated support and maintenance, organizations may suffer in their stipulated IT Service Level Agreements and that could lead to lengthy business outages and loss of business revenue. With that, the combination of all technical and corresponding administrative, managerial, and supervising actions, is key to a successful business.
In CTC Global Singapore, we provide support services such as break-fix support, maintenance support, staff augmentation support and comprehensive managed services support, depending on your business and operations requirements.
We understand that each customer has different requirements in terms of support and maintenance. We want to cater to you the best we can. CTC Global Singapore is flexible in charting and crafting specific support to meet your needs. Backed up by years of experience, you can be assured that CTC Global Singapore can help maximize this investment at a fraction of the cost. Reach out to us to work out a customized and tailored package for your environment today.
● Break-fix Support
Break-fix support services as the name implies, only requires interaction with the customer’s business when an IT Problem strikes. This is where CTC provides a cost efficient and compliant hardware break-fix service in a 24x7x4 response service level.
● Maintenance Support
Customers need an effective strategy in place for maintaining, replacing, and repairing hardware components. CTC’s IT Hardware & Software Maintenance Service takes over the management of multiple vendors, providing a single point of contact to customers.
● Staff Augmentation Support
Customer (IT) departments may seek to increase their agility, overcome short-term capability deficiencies, and/or accommodate the impact of hiring restrictions by utilizing staff augmentation arrangements with IT service providers like CTC.
● 24×7 Helpdesk Support
CTC Global Singapore has an established 24 x 7 helpdesk support service ready to help you with any of your concerns. As escalation begins, a helpdesk staff will be assigned as your Single Point of Contact throughout the incident until closure.