Case Study for the Consumer Industry
Client: One of the Global Top Social Messaging App Company
Solutions: Large-scale datacenter (Servers and Network devices), CTC’s Global IT Helpdesk Service
As the client does not have an in-country operation team, it has engaged CTC Global to manage its IT infrastructure in Singapore including procurement, infrastructure design, implementation and maintenance support and break-fix while staying communicated with the client stationed overseas.
CTC Global is also providing the client with 24/7 Remote IT Help Desk Services to support the hardware and software matters. Our Global IT Helpdesk support team located in Japan are highly skilled IT professionals who are also multilingual, take on the liaison role and communicate with/between customers and vendors.