Systems Engineer – Linux & Backup Engineer

Systems Engineer – Linux & Backup Engineer

Date Posted: July 21, 2020 Location: Singapore

Job Summary

    Implements, configures and plays a lead role in the driving technical resolution and maintaining high levels of customer satisfaction through providing post-sales technical support to existing and prospective customers. Performing analysis and providing systems engineering Support for 24×7 service organization.

Job Accountabilities:

  • Implements, configures and provide profession services onsite on Unix platform mainly on Linux and Oracle Solaris, and its hardware

  • Implements, configures and provide professional services onsite on Storage and backup solution

  • Responsible for problem identification, troubleshooting and driving technical resolution

  • Lead customer issue resolution and take ownership of all assigned tickets

  • Develops timeline and lead project implement to fulfillment of project scopes and deliverables

  • Build, establish and provide standard project document

  • Excellent case escalation management

  • Strong background in Unix technologies including High Availability, Virtualization, and possess detailed working knowledge as deployed in a mission-critical, multi-site enterprise environment

  • Diagnose Unix issues in complex, business-critical environments including physical and virtual infrastructure

Pre-Requisites:

  • At least 3 years of Experience on Linux and Solaris support

  • At least 3 years of front-line customer service / Field Engineering Support preferred

  • Working experience on other backup product will be a great advantage

  • Previous experience implementing systems with a focus on scalability and high-availability

  • Strong problem solving/analytical skills

  • Excellent communications skills, both written and verbal

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