Desktop Support Engineer

Desktop Support Engineer

Date Posted: February 28, 2019 Location: Singapore

Responsibilities:

  • Provide excellent customer service

  • Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

  • Support on desktops, notebooks, printers, scanners hardware components.

  • Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS or any bank standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

  • Installation of bank access and in-house applications.

  • Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

  • Printer Maintenance.

  • Take on and resolve complex calls or tasks the other engineers could not resolve.

  • Responsible for learning and working independently.

  • Responsible for providing excellent support and timely service.

 

Requirements:

  • At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.

  • Prefer minimum 3 years banking / healthcare environment experience.

  • Good attitude.

  • Willing to learn and work in a team.

  • Strong problem-solving skills.

  • Excellent client-facing skills.

  • Professional presence and excellent communication skills.

     

Skill Sets:

  • Hardware Skill – Desktop, Laptop, Printer and Scanner

  • Windows OS (Must know Windows 7)

Apply Job

File type: PDF or Word